After you have selected a category and/or a package, you will be asked to login to the Discord account that you would like the package credited to.
Please ensure you've logged into your correct Discord Account when checking out. Make sure to always double check your Discord ID in the basket. Failure to do this, might result in you not getting your package. No refunds will be given if it is caused by user error. We can not edit, change, or put your Discord in once you purchase.
If you're experiencing any issues during the checkout, feel free to create a support ticket in our discord.
Frequently Asked Questions:
Do I need permission from my parents to make a purchase?
If you are under the age of 18, you need parental permission in order to buy something from our store. Unauthorized purchases are absolutely prohibited and will result in your account being banned from our server, and all other servers within our network.
Am I allowed to buy something for other players?
Yes, you may purchase gifts for other players, however please do note that the original cardholder is always responsible for the purchase.
What should I do if I did not receive my package?
It takes a few moments before our system processes your payment. If after 15 minutes you still haven't received your purchase, please contact our support by emailing us at [email protected] or by creating a ticket in the discord.
Can I get a refund?
No, payments are absolutely final and fall under a "no refund policy". In case of technical issues, an exception might be made. Please contact us if you believe this is the case.
Charge Back Policy
While PayPal payments are automatic, some may attempt to claim fraud with their bank on Stripe Purchases, in the event that you "charge back", your first chargeback will result in a 90 Day Ban from the SWRP Store, any further charge backs will result in a non-appealable global ban from SWRP.
Please note that if you have finished your payment using PayPal Direct Debit (also known as "eCheck"), it may take up to 10 business days for your payment to process. This is the time it takes for your financial institution to transfer the funds.
